You can return all eligible item(s) within 3 days from receive date.
Place the item in its original packaging, including any accessories, tags, labels. Note: Opened or destroyed items by the buyer cannot be returned.
Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agents.
Once we receive your returned item, we will inspect it and process your refund within 5 business days via voucher or MTN mobile money depending on your selected option.
- Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product
- Select your preferred refund method
- Choose your ideal return process: Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you
- Check your information and submit your return request
- Initiate a return by clicking the submit button and go to ORDERS then click on the order of the item(s) you wish to return
